Frequently Asked Questions
How do I book a transfer?
Choose your route, date, and passengers on our transfer pages, then complete checkout. For instant help, message us on WhatsApp.
Can I book a round trip?
Yes. Enable the round-trip option in the search form, select your return date, and the discounted total is calculated automatically at checkout.
When will my reservation be confirmed?
After checkout your booking is pending until our team reviews it. You will receive a confirmation email once approved.
What if my flight is delayed?
Contact us on WhatsApp with your flight number. We monitor arrivals and adjust pickup times when possible.
How can I cancel or change a booking?
Email reservation@hagiasophiatravel.com or WhatsApp us as soon as possible. Cancellation terms depend on the service type and travel date — see our Cancellation & Refund Policy.
Do you offer tours and transfers in English?
Yes. Our website, confirmations, and customer support are available in English.
